The procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person. The Frederick House hotel highlights the procedure we are following in order to keep your personal data accurate and where necessary up to date as well as the procedure we would follow in case of a data breach.
When making a reservation, it is necessary to have information to identify you, contact you, and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date. To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of booking. You may be required to provide personal identification with your date of birth to verify this upon check-in.
Your personal information is shared with the Frederick House Hotel and those of its employees involved in delivering the service to you to the extent necessary for them to do so and to process the transaction.
All data collected through the process of a booking or transactions will be kept for 6 years accordingly to the tax legislation requirement.